top of page
COMPLAINTS
Our firm prides itself upon the exceptional standard of service provided. However, as a RICS Regulated firm we operate a formal complaints handling procedure which complies with the requirements of our Regulatory body and specifically Rule 7 of the RICS Rules of Conduct for Firms.
How we can help
We recommend an initial phone call with the appointed surveyor to discuss the situation and rule out any potential mis-communication or misunderstanding. This should enable us to fully understand the basis of the complaint, which will assist us in providing a swift resolution.
Make a complaint
In the event that you would like to make a formal complaint the details of this procedure are available from the Complaints Handling Officer at -
bottom of page